The business meeting — which can now take place nearly anytime, anywhere — has become the epicenter of where business gets done.
For professional service organizations like law or consulting, the client-facing meeting is also an opportunity to shine a light on the best facets of the business. By making the most of meetings, firms can enhance their standing, differentiate themselves from competitors, and attract and retain high quality employees.
Addressing the Challenges of Scheduling Legal Meetings
The pressure for “meeting excellence” is intense given what can happen when mistakes occur, such as double-booked rooms, video conferencing delays, and undelivered catering. This holds especially true for the top law firms, where at each one, thousands of lawyers working from dozens of global offices hold over 50,000 meetings annually.
Running smooth meetings at this scale requires complex, precise scheduling, whether the meeting is being held in a two-person room, small video conferencing (VC) room or a large, multi-purpose event rooms with divisible walls that can accommodate up to several hundred people.
“We deliver on perfection,” explained one legal conference service manager. “There’s no tolerance for any failure. It is all about the timing, all about showing the clients that we’re the best.”
Meeting and Room Scheduling Technology
As firms undertake utilization studies and renovation efforts to align their physical space more closely with the new ways employees and partners are working, conference and event managers are turning to comprehensive meeting and room scheduling solutions to address challenges and eliminate meeting mistakes.
We reached out to 10 global law firm directors, managers, and coordinators responsible for meeting scheduling to better understand their needs. We discussed their roles, challenges, and use of technology, along with their goals of providing strong customer service, exceptional client satisfaction and efficient space management.
Their comments provided insights into four key areas of concern — and how an end-to-end meeting and room scheduling solution addresses those issues.
For the detailed responses and advice, you're invited to download the full white paper.
Finding the Right Solution
For over 30 years, EMS Software has been a widely used room and meeting scheduling solution for law firms, with 13 of the top 20 global law firms by revenue currently using EMS software. With an extensive understanding of the legal environment and its scheduling challenges, EMS continues to add the software functionality and features that support the day-to-day efforts of conference managers, meeting planners, and legal administrators.
Whether you're an attorney taking a deposition, a partner holding a multi-office video conference, or a firm hosting an onsite continuing law education class, EMS Software provides a comprehensive, single system that efficiently helps you manage rooms, resources, services, people, and everything in between.
“EMS practically eliminated service delivery failure,” shared one conference center manager. “It makes me and my team look like rock stars.”
Want to achieve flawless meetings? EMS can help. Schedule a demo today!