Make the most of your EMS investment
Our Professional Services team of industry experts and former EMS customer users intuitively understands your needs and goals. Our consultants provide distinct offerings to ensure your success from digitizing your scheduling to engaging your organization to optimizing your processes. You’ll benefit from our 30+ years of experience working with thousands of customers on all aspects of their meeting and room scheduling needs.
Pre-deployment: Prepare with a readiness assessment
Every organization is unique, and our Professional Services team can help you from the very start. Our readiness assessment prepares you to draft the policies and procedures, document the workflows and create a change management strategy that supports your specific needs.
Our knowledgeable consultants will lead you through the operational and organizational changes that accompany the deployment of a room and resource management solution.
Implementation: Ensure your go-live success
Maximum impact for maximum return on your investment. Once you’ve launched the platform, you need to drive adoption and build your users’ confidence in the system. Our expert specialists work with you to understand your organization’s needs and objectives and drive your implementation to match.
Incorporating our industry experience and best practices into your requirements helps you benefit quickly and seamlessly. EMS consultants provide step-by-step implementation and deployment guidance, such as needs assessment, project management, configuration and workflow design, training, technical consulting and go-live support.
Optimization: Derive maximum value from EMS
Increase productivity and make the most of your investment. Your business is always evolving, with new initiatives, objectives and expansion efforts. An optimization assessment from EMS consultants helps you meet your goals and maximize your investment over the long haul.
Our experienced advisors will demonstrate how our robust solution offers capabilities and best practices you may not even know exist. They will also provide recommendations for increasing your productivity and reducing your operational costs.
To provide you with concrete recommendations, our optimization assessment includes a detailed review of data configuration and consistency, system parameters, notifications and workflow, documented processes, policies and procedures, operational structure, governance structure, and tracking progress against strategic goals.
Realize a greater ROI with EMS Success Plans
EMS Success Plans are a package of services and resources designed to help customers achieve their goals faster, realize return on investment sooner, optimize adoption or extension of EMS capabilities, and see greater value.
The plans offer varying levels of service for three main areas of focus:
- Achieving success with EMS-related initiatives
- Personalized services, data analysis, and business consultation
- Enhanced technical support
The cornerstone to each of these high-value Success Plans is a designated Customer Success Manager (CSM). The CSM acts as the EMS Software advocate, providing guidance, insight, and helpful assistance along your journey to success.