Meet our Consultants

As Vice President of Professional Services, Jason is responsible for supporting the work of EMS consultants to ensure that projects are completed on time, within budget, and with the highest quality, all while focused on customer success with EMS. Jason has designed, supported, and managed numerous EMS implementations of varying complexity during his tenure. Prior to his role at EMS Software, Jason spent seven years in higher education, where he was responsible for designing, implementing, and providing support for a campus-wide EMS implementation. Jason holds a bachelor’s degree in computer science from Virginia Tech, a master’s degree in educational leadership and policy studies from Virginia Tech, and the Project Management Professional (PMP) certification.

As director of professional services, Martha is responsible for supporting the work of EMS consultants to ensure that projects are completed on time, within budget, with the highest quality, all while focused on customer success with EMS. Martha has led numerous EMS implementations of varying complexity during her five-year tenure as a consultant, specializing in higher education implementations. Martha has more than 15 years of software experience across a variety of applications and roles, including project management, training, testing, and software development. She is a graduate of Siena College and studied management information systems at the State University of New York at Purchase.

As director of professional services, Teresa is responsible for supporting the work of EMS consultants to ensure that projects are completed on time, within budget, with the highest quality, all while focused on customer success with EMS. Teresa has led numerous EMS implementations of varying complexity during her tenure, specializing in the corporate, non-profit, and government sectors. Prior to joining EMS Software, Teresa was the Facility Operations Assistant Director for a K-12 school district in Colorado, where she was responsible for the full implementation of EMS software across 50 locations. Teresa’s expertise is coupled with her experience as an independent consultant and professional development seminar trainer, making her a vital asset to the EMS team. Teresa graduated from Regis University with a bachelor’s degree in Organizational Development.

As Director of Professional Services, Jenni is responsible for supporting the work of the consultants to ensure that projects are completed on time, within budget, with the highest quality, all while focused on customer success with EMS. Jenni has lead numerous EMS implementations of varying complexity during her tenure. Prior to her role at EMS Software, Jenni managed large software projects and delivered implementations at organizations like the European parliament and IBM. Jenni earned her bachelor’s degree in Industrial Engineering from Aalto University in Helsinki, Finland, with a minor in computer science.

Kristen has been the EMS implementation team lead and/or on the project team of some of EMS Software’s largest global implementations. She offers a technical background and extensive project management experience to assure a customer’s success.  Her experience in multi-location implementations for legal, healthcare, and professional service customers has generated extensive knowledge in system configuration and workflow management. Kristen’s background includes event management, business analytics, facility operations and government. A graduate of the University of Denver, Kristen earned her bachelor’s degree in English with minors in both math and computer science.

Jon brings with him several years of enterprise software implementation experience. Prior to EMS, Jon worked on the Global Workforce Management team at General Motors. He oversaw the success of GM’s international deployments of Kronos in Argentina, Brazil, India and South Korea, and was the internal subject-matter-expert for the Kronos Activities module. There, he oversaw the full span of the project lifecycle and was a critical piece in requirements gathering, core configuration, testing and training. He is passionate about finding creative solutions to complex problems and is always looking for unique ways to accomplish tough goals. Jon holds a bachelor’s degree in Human Resource Management and master’s degree in Information Systems, both from Indiana University.

Prior to joining EMS, Melissa spent ten years in the professional services industry as a meeting manager where she led project teams that implemented EMS. For these projects, Melissa performed the project management and business analysis for the conference centers. She also developed workflows and business rules, trained new users and ensured the application supported the business requirements.  Earlier in her career she spent several years working in the hospitality industry servicing large conventions in the city of Chicago.  She is an expert in customer service and operation process improvement and documentation.  Melissa holds a bachelor’s degree in business administration from the University of Central Missouri and is a Certified Meeting Professional (CMP).

Michelle’s diverse background in business analysis and consulting has landed her roles in both corporate and start-up environments, bringing a unique and valuable skillset to EMS. As a champion of software and information technology, Michelle has a track record of implementing and executing successful SaaS (software as a service) projects, specializing in technical and functional requirements gathering and analysis, user training documentation/workshops/demonstrations, and project management. In her previous role as a Customer Success Manager, she optimized customer relationships and communications, working closely with key stakeholders to create efficient, effective business solutions that resulted in both impactful change and lasting improvements across their organization. She now utilizes those same skills to achieve meaningful results for her EMS clients. Michelle holds a Master’s of Science in Information Systems & Operations Management with a concentration in Information Technology from the University of Florida. She’s also currently pursuing a certification from Google for Emotional Intelligence and Neuroscience as it applies to Mindfulness within an organization.

Joe has successfully completed training and implementation projects for different clients across different industries including energy, law, government, and higher education. Prior to EMS, Joe worked for eight years at Northern Arizona University (NAU) as director of IT for Enrollment Services where he was responsible for planning, implementing and supporting software solutions and enhancements in the Student Information System and other customer software. Before NAU, Joe planned and implemented enterprise software in the telecom industry as a process architect, a project manager and director as a member of the information technology department. Joe has lead project teams through defining requirements, user testing and solution implementation. He also served at NORAD in the US Air Force, supporting telephone, data and computer systems. He earned his BS degree in Technology Management and two AAS degrees in Computer Software Technology and Data Processing.

Since joining EMS, Ciandress has been a consultant on multiple EMS implementation projects for many customers across universities, law firms and corporations.  She has eight years of consulting and project management experience, including complex software deployments for various multi-site enterprise healthcare providers. Her leadership skills and expertise have allowed her to contribute to the successful implementation and subsequent go-live of dozens of customers from across the healthcare provider lifecycle, with solutions covering the clinical, financial, data integration and management, and analytics domains. Her extensive experience in software design and configuration, documentation, testing and training, coupled with her strength in identifying project risks and areas of improvement have benefited both customers and her employers. She is passionate about user experience, is a creative thinker, and is currently learning about UX design. Ciandress earned a bachelor’s degree in sociology and a master’s degree in information systems management with a concentration in project management. 

Devin is a seasoned EMS Software technical expert, with more than 5 years’ experience working with our customers. During his tenure at EMS, Devin has worked on many facets of the application and is aptly skilled to work with customers of varied technical environments. Most recently, Devin was responsible in building EMS’ Cloud Operations Team, architecting the system to provide maximum uptime in provisioning new environments.  Devin’s knowledge of the EMS platform, and his passion to work with customers to ensure the EMS system is a clean fit into an organization’s information technology eco-system, makes him a powerful ally and partner for our customer’s technical requirements. He has been instrumental in supporting the technical needs of customers such as American Express, Harvard University, Accenture and MITRE. Prior to joining EMS, Devin worked as a Systems Administrator for several non-profit, healthcare, K-12, and higher education organizations, leveraging his skills to guide his team through complex deployments. Moreover, Devin is a Microsoft Certified Professional.

Michael has more than 10 years of experience working extensively with EMS to manage event, service, and classroom scheduling. Prior to joining EMS, Michael worked at the University of Rochester in the registrar’s office where he handled course scheduling and staff training.  He also served as an EMS administrator on campus prior to joining the EMS Professional Services team. His deep knowledge and experience with more than 50 implementations enables Michael to identify customer requirements, design workflow that lead to appropriate outcomes, and increase user adoption effectively to provide a high level of customer satisfaction. Michael earned a bachelor’s degree in political science and a master’s degree in history from the University of Rochester.

Since joining EMS Software, Adrienne has successfully implemented several multi-location implementations across a diverse set of industries including legal, corporate, higher education, and government.  Prior to joining EMS, Adrienne spent the previous five years in education technology, as a project manager for Blackboard Inc. At Blackboard, she was responsible for onboarding clients to the hosted and cloud offerings of the company’s flagship learning management system. Earlier in her career she spent several years working on infrastructure projects within the healthcare technology industry. She has expertise in customer relationship management, project management, process improvement and documentation. Adrienne holds a bachelor’s degree in business administration from the University of Florida and is a certified Project Management Professional (PMP).

Since joining EMS Software, Matt has worked on more than 50 successful implementation or expansion projects for customers including Deloitte, The Blackstone Group, Harvard University and Florida International University. Matt uses his expertise in project management to work on implementations for corporate and professional services firms, as well as universities, configuring EMS to optimize their hoteling and meeting strategy across domestic and international offices. Having worked in a variety of roles with heavy emphasis on event management and workflow efficiency, Matt brings a unique perspective and knowledge on how to leverage the EMS application to increase productivity, improve communication, reduce costs and help organizations differentiate their brand. Matt received a bachelor’s degree in Psychology and Anthropology at the University of Vermont. 

Before joining EMS Software, Jill contributed to successful software implementations in many business sectors including K-12 education, clinical and healthcare, non-profit and arts organizations with both hosted and cloud offerings. Her extensive experience in defining software requirements and following projects through development, testing, training and user support are great assets to her implementation work at EMS Software. Jill is adept at identifying workflow steps, adapting them to fit software capabilities and providing end users with suitable and satisfying results. She is quick to spot areas of improvement and implement change to improve customer operations. Jill has specialized experience with a variety of learning styles and modalities and presents information in ways to help others learn thoroughly. In addition to her interest in learning styles, she is passionate about creating great user experiences. Jill graduated from Long Island University with a bachelor’s degree in communication arts.

Caitlan has extensive operations, business analysis and customer retention experience within the education, non-profit and private sectors, domestically and abroad. She has successfully empowered organizations to implement scalable business solutions that instill operational effectiveness, improve employee and customer satisfaction and drive financial gains. Process documentation, requirements analysis and change management are strengths she brings to her projects. Prior to joining EMS in 2017, Caitlan served as a senior account and customer retention manager for an EdTech company powering online degree programs from academic institutions across the US. She is a graduate of the University of Minnesota and holds a bachelor’s degree in Psychology with a focus on leadership development and community organizing.

Prior to joining EMS, Sean spent thirteen years at the University of Colorado (CU). His responsibilities started in IT Service Support, then moved into IT Service Management, and then finally to managing the procurement of technology goods and services for the entire CU campus system. He brings experience in managing large scale projects, including acting as a project manager for the implementation of a Top 500 Supercomputer, as a solution architect for the creation of a university-wide technology support desk, and as a business analyst for facilities-management software solutions. Process documentation and requirements analysis are two of the strengths he brings to his projects. Sean holds a bachelor’s degree in psychology from the University of Colorado Boulder and holds certifications in ITIL Service Management and computer programming.

Quyen’s strengths in business analysis and project management are a great fit with EMS. In her previous role with Waste Management, Quyen was responsible for leading various enterprise-wide process improvement initiatives that resulted in streamlined processes and new business tools. She focused on designing solutions to achieve the highest level of efficiency and simplicity while satisfying desired business outcomes. As a result, a higher level of value and adoption was achieved through the implemented changes. Quyen leverages her experience in business analysis and her green belt in Lean Six Sigma to understand existing workflows and business practices to provide recommendations and solutions to customers in order to reduce costs, increase efficiencies, and improve the user experience with EMS.  Quyen received a bachelor’s degree of business administration from the University of Massachusetts Amherst with a degree in Operations Management and concentration in Management.

Thuy joined EMS Software with an already impressive consulting background - working with an array of clients varying from non-profit, government and fortune 500 corporations delivering software as a service (SaaS) and customer relationship manager (CRM) systems on the cloud. Having experience in human resources, information systems, training and project management helped her hit the ground running in implementing EMS. She is skilled in requirements gathering, implementation of systems, developing key stakeholder relationships, interpretation of technical language to functional as well as delivery of training workshops. Thuy holds a Bachelor’s of Science in Public Policy with a concentration in Human Resources as well as a Master’s of Science in Information Systems from Georgia State University.

Mallory comes to EMS with extensive project management and implementation experience. In her previous position with a financial services company, she has lead over 100 implementation projects, utilizing PMI best practices. Before that, Mallory worked at Verizon Wireless as a Software Development Project Manager, where she strengthened her knowledge of both the software development life-cycle and use of EMS products. With these two work histories combined, Mallory has a well-rounded knowledge and understanding of the development and implementation of EMS. Mallory attended the University of Central Florida where she studied Hospitality Management and is currently studying for her PMP.

Since joining EMS Software, Andrew has worked on numerous EMS projects in a blend of corporate, non-profit and higher education customers. Andrew’s specialties include third-party integrations and data migrations; he has worked with customers to integrate EMS with third-party mail systems, facility management systems, HR and SIS systems. Andrew has also worked with EMS customers such as Deloitte and Booz Allen Hamilton to integrate custom solutions to the EMS Platform. Andrew’s unique skillsets have proven invaluable to customers migrating data from legacy systems to EMS, allowing for a seamless transition. Prior to EMS, Andrew honed his talents working for more than five years in enterprise-wide implementation consulting and IT project management within the healthcare industry. Andrew earned his Bachelor of Business Administration in Management Information Systems from the University of Georgia with an emphasis in Project Management

Prior to joining EMS, Justin worked in the education technology field as both a consultant and digital solutions manager.  In these roles, he managed a wide range of projects that delivered complex solutions to a variety of large organizations. Throughout his career, Justin has shown leadership and dedication to understanding his customers’ needs by gathering, confirming, and analyzing requirements while meeting deadlines.  He received a BA degree in English from Azusa Pacific University, and a MS degree in Organizational Leadership from Colorado State University.

Sandokan’s versatility has allowed him to support EMS implementations in a variety of industries including legal, public service, higher education, and healthcare.  Prior to joining EMS Software in 2015, Sandokan worked in client relations, account management, and success management in a variety of sectors including technology and logistics, service, arts and entertainment, and tele-conferencing. As a senior global service manager for an audio/web conferencing company, he managed technology industry leaders and generated more than $20M in revenues. Sandokan graduated from the University of Colorado at Colorado Springs with a bachelor’s degree in business administration with emphasis in international business.

Peggy is responsible for the successful scheduling, communication, and financials within the EMS Software professional services team. She ensures that internal processes are executed smoothly and that logistics are well-managed. Prior to joining EMS, Peggy was the Oracle Partner Network global operations manager at Oracle, Inc., where she developed and implemented best practices to support partner programs. Peggy also served in operations roles for PeopleSoft, Inc. and J.D. Edwards.