Meet our Consultants

As Vice President of Professional Services, Jason is responsible for supporting the work of EMS consultants to ensure that projects are completed on time, within budget, and with the highest quality, all while focused on customer success with EMS. Jason has designed, supported, and managed numerous EMS implementations of varying complexity during his tenure. Prior to his role at EMS Software, Jason spent seven years in higher education, where he was responsible for designing, implementing, and providing support for a campus-wide EMS implementation. Jason holds a bachelor’s degree in computer science from Virginia Tech, a master’s degree in educational leadership and policy studies from Virginia Tech, and the Project Management Professional (PMP) certification.

As director of professional services, Martha is responsible for supporting the work of EMS consultants to ensure that projects are completed on time, within budget, with the highest quality, all while focused on customer success with EMS. Martha has led numerous EMS implementations of varying complexity during her five-year tenure as a consultant, specializing in higher education implementations. Martha has more than 15 years of software experience across a variety of applications and roles, including project management, training, testing, and software development. She is a graduate of Siena College and studied management information systems at the State University of New York at Purchase.

As Director of Professional Services, Jenni is responsible for supporting the work of the consultants to ensure that projects are completed on time, within budget, with the highest quality, all while focused on customer success with EMS. Jenni has lead numerous EMS implementations of varying complexity during her tenure. Prior to her role at EMS Software, Jenni managed large software projects and delivered implementations at organizations like the European parliament and IBM. Jenni earned her bachelor’s degree in Industrial Engineering from Aalto University in Helsinki, Finland, with a minor in computer science.

Kristen has been the EMS implementation team lead and/or on the project team of some of EMS Software’s largest global implementations. She offers a technical background and extensive project management experience to assure a customer’s success.  Her experience in multi-location implementations for legal, healthcare, and professional service customers has generated extensive knowledge in system configuration and workflow management. Kristen’s background includes event management, business analytics, facility operations and government. A graduate of the University of Denver, Kristen earned her bachelor’s degree in English with minors in both math and computer science.

Prior to joining EMS, Melissa spent ten years in the professional services industry as a meeting manager where she led project teams that implemented EMS. For these projects, Melissa performed the project management and business analysis for the conference centers. She also developed workflows and business rules, trained new users and ensured the application supported the business requirements.  Earlier in her career she spent several years working in the hospitality industry servicing large conventions in the city of Chicago.  She is an expert in customer service and operation process improvement and documentation.  Melissa holds a bachelor’s degree in business administration from the University of Central Missouri and is a Certified Meeting Professional (CMP).

Joe has successfully completed training and implementation projects for different clients across different industries including energy, law, government, and higher education. Prior to EMS, Joe worked for eight years at Northern Arizona University (NAU) as director of IT for Enrollment Services where he was responsible for planning, implementing and supporting software solutions and enhancements in the Student Information System and other customer software. Before NAU, Joe planned and implemented enterprise software in the telecom industry as a process architect, a project manager and director as a member of the information technology department. Joe has lead project teams through defining requirements, user testing and solution implementation. He also served at NORAD in the US Air Force, supporting telephone, data and computer systems. He earned his BS degree in Technology Management and two AAS degrees in Computer Software Technology and Data Processing.

Devin is a seasoned EMS Software technical expert, with more than 5 years’ experience working with our customers. During his tenure at EMS, Devin has worked on many facets of the application and is aptly skilled to work with customers of varied technical environments. Most recently, Devin was responsible in building EMS’ Cloud Operations Team, architecting the system to provide maximum uptime in provisioning new environments.  Devin’s knowledge of the EMS platform, and his passion to work with customers to ensure the EMS system is a clean fit into an organization’s information technology eco-system, makes him a powerful ally and partner for our customer’s technical requirements. He has been instrumental in supporting the technical needs of customers such as American Express, Harvard University, Accenture and MITRE. Prior to joining EMS, Devin worked as a Systems Administrator for several non-profit, healthcare, K-12, and higher education organizations, leveraging his skills to guide his team through complex deployments. Moreover, Devin is a Microsoft Certified Professional.

As director of professional services, Teresa is responsible for supporting the work of EMS consultants to ensure that projects are completed on time, within budget, with the highest quality, all while focused on customer success with EMS. Teresa has led numerous EMS implementations of varying complexity during her tenure, specializing in the corporate, non-profit, and government sectors. Prior to joining EMS Software, Teresa was the Facility Operations Assistant Director for a K-12 school district in Colorado, where she was responsible for the full implementation of EMS software across 50 locations. Teresa’s expertise is coupled with her experience as an independent consultant and professional development seminar trainer, making her a vital asset to the EMS team. Teresa graduated from Regis University with a bachelor’s degree in Organizational Development.

Michael has more than 10 years of experience working extensively with EMS to manage event, service, and classroom scheduling. Prior to joining EMS, Michael worked at the University of Rochester in the registrar’s office where he handled course scheduling and staff training.  He also served as an EMS administrator on campus prior to joining the EMS Professional Services team. His deep knowledge and experience with more than 50 implementations enables Michael to identify customer requirements, design workflow that lead to appropriate outcomes, and increase user adoption effectively to provide a high level of customer satisfaction. Michael earned a bachelor’s degree in political science and a master’s degree in history from the University of Rochester.

Since joining EMS Software, Adrienne has successfully implemented several multi-location implementations across a diverse set of industries including legal, corporate, higher education, and government.  Prior to joining EMS, Adrienne spent the previous five years in education technology, as a project manager for Blackboard Inc. At Blackboard, she was responsible for onboarding clients to the hosted and cloud offerings of the company’s flagship learning management system. Earlier in her career she spent several years working on infrastructure projects within the healthcare technology industry. She has expertise in customer relationship management, project management, process improvement and documentation. Adrienne holds a bachelor’s degree in business administration from the University of Florida and is a certified Project Management Professional (PMP).

Since joining EMS Software, Matt has worked on more than 50 successful implementation or expansion projects for customers including Deloitte, The Blackstone Group, Harvard University and Florida International University. Matt uses his expertise in project management to work on implementations for corporate and professional services firms, as well as universities, configuring EMS to optimize their hoteling and meeting strategy across domestic and international offices. Having worked in a variety of roles with heavy emphasis on event management and workflow efficiency, Matt brings a unique perspective and knowledge on how to leverage the EMS application to increase productivity, improve communication, reduce costs and help organizations differentiate their brand. Matt received a bachelor’s degree in Psychology and Anthropology at the University of Vermont. 

Before joining EMS Software, Jill contributed to successful software implementations in many business sectors including K-12 education, clinical and healthcare, non-profit and arts organizations with both hosted and cloud offerings. Her extensive experience in defining software requirements and following projects through development, testing, training and user support are great assets to her implementation work at EMS Software. Jill is adept at identifying workflow steps, adapting them to fit software capabilities and providing end users with suitable and satisfying results. She is quick to spot areas of improvement and implement change to improve customer operations. Jill has specialized experience with a variety of learning styles and modalities and presents information in ways to help others learn thoroughly. In addition to her interest in learning styles, she is passionate about creating great user experiences. Jill graduated from Long Island University with a bachelor’s degree in communication arts.

Caitlan has extensive operations, business analysis and customer retention experience within the education, non-profit and private sectors, domestically and abroad. She has successfully empowered organizations to implement scalable business solutions that instill operational effectiveness, improve employee and customer satisfaction and drive financial gains. Process documentation, requirements analysis and change management are strengths she brings to her projects. Prior to joining EMS in 2017, Caitlan served as a senior account and customer retention manager for an EdTech company powering online degree programs from academic institutions across the US. She is a graduate of the University of Minnesota and holds a bachelor’s degree in Psychology with a focus on leadership development and community organizing.

Since joining EMS Software, Andrew has worked on numerous EMS projects in a blend of corporate, non-profit and higher education customers. Andrew’s specialties include third-party integrations and data migrations; he has worked with customers to integrate EMS with third-party mail systems, facility management systems, HR and SIS systems. Andrew has also worked with EMS customers such as Deloitte and Booz Allen Hamilton to integrate custom solutions to the EMS Platform. Andrew’s unique skillsets have proven invaluable to customers migrating data from legacy systems to EMS, allowing for a seamless transition. Prior to EMS, Andrew honed his talents working for more than five years in enterprise-wide implementation consulting and IT project management within the healthcare industry. Andrew earned his Bachelor of Business Administration in Management Information Systems from the University of Georgia with an emphasis in Project Management

Prior to joining EMS, Justin worked in the education technology field as both a consultant and digital solutions manager.  In these roles, he managed a wide range of projects that delivered complex solutions to a variety of large organizations. Throughout his career, Justin has shown leadership and dedication to understanding his customers’ needs by gathering, confirming, and analyzing requirements while meeting deadlines.  He received a BA degree in English from Azusa Pacific University, and a MS degree in Organizational Leadership from Colorado State University.

Peggy is responsible for the successful scheduling, communication, and financials within the EMS Software professional services team. She ensures that internal processes are executed smoothly and that logistics are well-managed. Prior to joining EMS, Peggy was the Oracle Partner Network global operations manager at Oracle, Inc., where she developed and implemented best practices to support partner programs. Peggy also served in operations roles for PeopleSoft, Inc. and J.D. Edwards.