Helping customers take full advantage of EMS 

EMS Success Plans are packages of services and resources designed to help customers achieve their goals faster, realize return on investment sooner, optimize adoption or extension of EMS capabilities and see greater overall value.

Customized for your needs

EMS Success Plans are highly recommended for organizations that have invested in EMS as a core piece of their operational infrastructure. They’re ideal for organizations who want to accelerate EMS adoption beyond their initial go-live experience and maintain a closer relationship with the EMS support, product and customer success teams.

The features of these high-value Success Plans vary by the size and specific goals of your organization. The cornerstone to each plan is always a designated Customer Success Manager (CSM). The CSM acts as the EMS Software advocate, providing guidance, insight and helpful assistance along your journey to success.

The value of an EMS Success Plan

Achieve your EMS-related objectives faster

Achieve your EMS-related objectives faster

Extend your success well beyond the go-live period

Extend your success well beyond the go-live period

Track and report on data aligned to your key metrics

Track and report on data aligned to your key metrics

Align EMS capabilities with organizational initiatives

Align EMS capabilities with organizational initiatives

Optimize adoption or extension of EMS capabilities

Optimize adoption or extension of EMS capabilities

Access technical support resources at any time

Access technical support resources at any time

Success Plan features

EMS currently offers three available plans with varying levels of service. These include personalized services, data analysis, business consultation and enhanced technical support. Each type of plan includes:

Designated Customer Success Manager (CSM)

Designated Customer Success Manager (CSM)

Strategy Workshops

Strategy Workshops

Adoption & Change Management Assistance

Adoption & Change Management Assistance

Business Intelligence Assessment

Business Intelligence Assessment

Project Teleconference Meetings

Project Teleconference Meetings

Regular Business Reviews

Regular Business Reviews

Major Release Reviews

Major Release Reviews

Escalation Monitoring

Escalation Monitoring

Developer Support

Developer Support

Enhanced Support SLAs and Hours

Enhanced Support SLAs and Hours

Guiding your customer journey with advice and dashboards

An important aspect of the CSM guidance for customers – beyond the regular strategy workshops and reviews – is helping to align your EMS deployment with your key metrics.

As part of this service, the CSM will set up a Tableau business intelligence dashboard and EMS reports to view metrics such as workplace bookings, class capacity vs. enrollment and rebooking or cancellation rates in a more visual and responsive way.

Learn more about the plan specifics

To learn more, download the EMS Success Plans brochure. Please contact your EMS account manager or sales representative for additional pricing and plan information.

Download the Solution Brief