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TIAA + EMS Software

PEOPLE

PEOPLE

6,000

OFFICES

OFFICES

30

REDUCTION IN HELP DESK CALLS

REDUCTION IN HELP DESK CALLS

98%

HUNDREDS OF COMPLEX MEETINGS DAILY

TIAA-CREF employs more than 6,000 people working in 30 offices throughout the country. The company has about 300 meeting rooms, 150 of which are part of conference centers in New York, Denver, and Charlotte. Hundreds of meetings and events take place in these conference centers daily, as well as many video conferences between different locations. Each event has different space and resource requirements, ranging from the simplest of setups for a brief staff meeting to a long list of audio / visual equipment, catering and other services for a customer meeting.

TIAA-CREF wanted a solution to accommodate its detailed scheduling process for the New York and Denver offices. Managers needed statistical reports to track room utilization, reservationists and employees needed rapid room scheduling, and the A/V department required detailed inventory and tracking. Most importantly, everyone wanted a solution that was powerful, flexible, and adaptable.

OBTAINING EFFICIENT MEETING MANAGEMENT WITH EMS

TIAA-CREF selected EMS Software as their meeting and room scheduling solution. Today, the TIAA-CREF process for reserving meeting space and allocating resources has resulted in:

  • 98% reduction in requests to an outsourced help desk by enabling users to make their own reservations, translating to significant cost reductions.
  • Improved communication between TIAA-CREF and its catering providers. Users have access to menu details, service orders, and billing information.
  • Reduced administrative overhead by reallocating staff from event planning and logistics to higher value tasks like customer service

     

“EMS Software is truly phenomenal. EMS helps our team schedule very efficiently because their software is so easy to use. It has saved us countless hours since we installed it, and our staff is extremely pleased with the way it functions.”

TIAA-CREF

ABOUT TIAA-CREF

TIAA-CREF is the pension system market leader, managing the accounts of 2.3 million participants and 12,000 member institutions. In total, the organization ranks among the Fortune 100, based on assets under management.

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