Reduced Risk
EMS handles the data and systems security, proactively monitoring systems and the environment.
Reduced Downtime
EMS provides the governance, policies, and procedures that maintain service quality and quickly resolve issues
Expert EMS Support
EMS deploys upgrades and applies updates and patches.
Key Features
- Single tenancy on top-tier Platform-as-a-Service (PaaS) infrastructure (Google, Amazon, and Microsoft Azure)
- Setup, implementation, performance tuning, and test environment
- Multiple data security features, ongoing monitoring, and hosting redundancies
- Governance policies for availability and capacity
- Latest updates and patches included
*All hardware must be purchased separately
All-Inclusive Cloud Services
The annual subscription includes hosted, managed, and application support services, all backed by the EMS Software Cloud Operations team.
Hosted Services
These services create a safe and secure environment for delivering EMS.
- Provisioning: Environment, Hardware, Infrastructure Software, Network Connectivity
- Backups
- Environment Upgrades
- Security: Physical, Network, Anti-virus, OS and Server Software
- Platform Monitoring
- System Administration
Managed Services
Managed Services actively manage and deliver the application.
- Disaster Recovery/BCP
- Capacity Delivery, Planning, and Upgrades
- Security Reviews
- Application Monitoring
- Incident, Problem, Change, and Release Management
- Service Reporting
Application Support Services
EMS provides Application Support Services around the deployment and maintenance of EMS.
- Disaster Recovery/BCP
- Capacity Delivery, Planning, and Upgrades
- Security Reviews
- Application Monitoring
- Incident, Problem, Change, and Release Management
- Service Reporting
Security for Your Data and Systems
Security is a critical aspect of Cloud Services for EMS. The Microsoft facilities have ISO27001 certification and are audited to SSAE 16 Type II, SOC 1, SOC 2. All data and facility access is limited and tightly monitored.
Data is backed up and replicated every four hours and segmented from other customer data. EMS provides encrypted Data-in-Transit (SSL-based web services); hardening of both Server and SQL; intelligent, adaptive firewalls; and monitoring systems for software and hardware.
Governance and System Uptime
EMS provides the governance, policies and procedures that maintain capacity and quickly resolve operational issues. Governance covers all incident, problem, change, and release management issues as well as proactive monitoring, reporting, and capacity planning.
EMS offers high availability through a Disaster Recovery (DR) and Business Continuity Plan (BCP) and through redundancies for servers, hardware, SQL databases, power, Internet connections, and HVAC systems.
To learn more about cloud services, including pricing, contact EMS Software today.
+1.800.440.3994 | info@emssoftware.com