Helping customers take full advantage of EMS 

EMS Success Plans are packages of services and resources designed to help customers achieve their goals faster, realize return on investment sooner, optimize adoption or extension of EMS capabilities and see greater overall value.

Customized for your needs

EMS Success Plans are highly recommended for organizations that have invested in EMS as a core piece of their operational infrastructure. They’re ideal for organizations who want to accelerate EMS adoption beyond their initial go-live experience and maintain a closer relationship with the EMS support, product and customer success teams.

The features of these high-value Success Plans vary by the size and specific goals of your organization. The cornerstone to each plan is always a designated Customer Success Manager (CSM). The CSM acts as the EMS Software advocate, providing guidance, insight and helpful assistance along your journey to success.

Guiding your customer journey with advice and dashboards

An important aspect of the CSM guidance for customers – beyond the regular strategy workshops and reviews – is helping to align your EMS deployment with your key metrics.

As part of this service, the CSM will set up a Tableau business intelligence dashboard and EMS reports to view metrics such as workplace bookings, class capacity vs. enrollment and rebooking or cancellation rates in a more visual and responsive way.

Learn more about the plan specifics

To learn more, download the EMS Success Plans brochure. Please contact your EMS account manager or sales representative for additional pricing and plan information.

Download the Solution Brief