EMS Software Raises the Bar on Customer Experience

Customer Experience Program to Optimize Touchpoints with EMS

Denver, CO (Sept. 18, 2015) – EMS Software, the leading provider of meeting and room scheduling software, today announced its customer experience program. The program will help customers maximize the benefit and value they get from EMS by providing a more personalized dialog, a more effective feedback loop, and improved engagement with departments across the company.

"We will improve all aspects of how we interact with our customers," said Bob Irwin, CEO of EMS Software. "We will ensure our customers experience effortless, productive, and enjoyable interactions with us."

The EMS customer experience program will be led by Jacob McNulty, the new EMS Software vice president of customer experience. In his role, McNulty will focus on implementing and optimizing the end-to-end customer experience for EMS customers.

"It’s a rare opportunity to be a part of a company dedicated to providing a market-leading customer experience," said McNulty. "My first order of business is to hear directly from our customers about how we can improve. We will then work to improve in every department in the company."

McNulty will begin collecting feedback from customers at special sessions at the upcoming EMS Software annual conference, emslive2015.com, October 26-28 in Orlando. Attendees will participate in interactive workshops to determine how EMS can optimize all of the ways that we interact with our customers. Attendees should come prepared to share their thoughts, experiences, and ideas on how EMS can continually improve its customer experience.

About DEA

EMS Software helps millions of people create great meetings. AIG, Yale University, Accenture and thousands of others rely on EMS Software to increase productivity, attract and retain people, reduce costs, and differentiate their brand. EMS software offers the greatest depth and breadth of functionality, the fastest and easiest way to schedule a meeting, and an exceptional customer experience. For more information, please visit dea.com.

Media Contact:

Janet Boulter
Director, Corporate Communications
[email protected]


EMS and the EMS logo are registered trademarks of Dean Evans & Associates LLC.