How Kiosks Power the Modern Workforce

Harlean Stevenson | April 25, 2018

Whether you’re buying a ticket at the train station, checking in at the airport, or checking out at the grocery store, you’ve witnessed firsthand the growing prevalence and popularity of kiosks.

In a 2017 report, the interactive kiosk market was valued at USD 20.37 billion in 2016 and is expected to be worth USD 30.53 billion by 2023, with growth driven by the increasing interest of customers in self-service interactive kiosks and an enhanced shopping experience.

Initially seen as a means to automate simple processes, kiosks are now an indispensable, visually impressive way to offer information and services at the tap of a finger. The self-service kiosk can speed up common tasks, reduce errors and unnecessary costs, and deliver a consistent and streamlined user experience to employees and consumers.

The benefits of an office kiosk

Kiosks offer so many advantages that it’s no surprise to see that they’re becoming fixtures of the digital workplace. Business are deploying kiosks in their offices to provide everyday services like event look-ups, wayfinding with floor maps, and booking a workspace. And let’s not forget that they’re fun-to-use technology that impresses visitors and employees alike.

Some offices are using kiosks to augment or replace receptionists for tasks like desk hoteling, where visiting employees can self-reserve a workspace for a day or week. Others deploy kiosks to handle simple tasks so that experienced reception staff can focus on higher-touch tasks like greeting VIPs and maintaining white glove service. Below are three of what we see as the most popular use cases in the modern workplace.

Listing public events and meetings

Kiosk powered by EMS

When located in a space like a conference center lobby, the kiosk becomes a centralized source of current information. When linked to a scheduling platform, kiosks can be configured to list the events of the day, as shown in the image above. Visitors or employees can filter by building, floor, or room type, for example, and can view floor maps that show the exact location of the meeting. Some kiosks also offer translations for specific languages.

In addition, kiosks can also display real-time data, such as weather or stock prices, or programmed data such as emergency contact information, local restaurants, or train or bus schedules. Visitors can search and quickly find the information they need to complete their task.

Locating someone in a department floor

Kiosk powered by EMS

A second popular use of a kiosk occurs within an organization, where the kiosk exists on a high-traffic, secure floor. Kiosks can be programmed to display floor maps with room names, use status (open or in use), and employee information.

This is especially helpful for organizations that have moved or plan to move to a non-fixed workspace model. If you’re visiting the Boston office, and you want to locate Roger P., a brief search will show you if he’s checked in and where he’s located for the day.

Identifying and booking a workspace

Kiosk powered by EMS

The same internally situated kiosk can be configured to provide the ability to book, check into, cancel, or change a workspace reservation. With a simple swipe of an ID card, employees can walk up to and use the large touchscreen to find and book an open space near the kitchen, with your project team, next to the conference room, or far away from the guy with the contagious cough who just walked past you.

To enable such tasks, the kiosk must be connected to a back-end scheduling platform, where it can pull in or push out data from a central reservation database. The connection ensures real-time information, helps avoid any double-bookings, and stores all usage data for later analysis by the facilities and workplace strategy teams.

Kiosks powered by EMS

EMS Software provides the EMS Kiosk App as one of the many access points to the EMS scheduling platform. Designed for use on touchscreen displays, the EMS Kiosk App is powerful yet easy-to-use software that can serve as a digital office sign and interactive tool for any lobby or entryway. The Kiosk App simplifies the on-site need for centralized and proximity-based scheduling.

Want to learn more?

The software is purchased as a separate license and does not include hardware stands and enclosures. To learn more about what the Kiosk App can do for your organization, download the Kiosk App datasheet.

References

http://www.marketsandmarkets.com/PressReleases/interactive-kiosks.asp

Harlean Stevenson
written by Harlean Stevenson, Product Manager

Harlean Stevenson joined EMS Software in 2017 and is the Product Manager for a number of EMS products, including EMS Kiosk App and EMS Web App. Prior to joining EMS, she managed products supporting the exciting fields of fintech, eCommerce, residential housing, and emerging markets. Colorado is home base for her pioneering, competitive, and innovative spirit.

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