Achieve More with EMS Success Plans

Jacob McNulty | April 9, 2018

Way back in December of 2015, I wrote my first blog post about the EMS commitment to a positive customer experience (CX). I described a CX roadmap like the one used by our product team, and I laid out ambitious plans for how we would treat customers and what they could expect to see from our team going forward.

Since then we have made great progress along the road to CX excellence. To better serve our customers, we’ve introduced online documentation, 24/7 international support, local user groups and forums, an improved support ticket system and a new customer portal. We’ve come a long way since that first post.

And now I’m proud to introduce the next evolution of our EMS customer experience: the EMS Success Plans.

Introducing EMS Success Plans

EMS Success Plans are designed to help customers achieve their goals faster, realize return on investment sooner, optimize adoption or extension of EMS capabilities and see greater overall value. They combine personalized services, data analysis, business consultation and enhanced technical support.

Who are these plans for?

EMS Success Plans are highly recommended for organizations that are past the implementation and go-live stages. They’re ideal for organizations who want to accelerate adoption beyond their initial go-live experience and align EMS with their longer-term goals and objectives.

We are offering three high-value plans – Performance, Advanced and Essentials – and the features of these vary by the size and specific goals of your organization.

The cornerstone to each plan is always a designated Customer Success Manager (CSM). The CSM acts as the EMS Software advocate, providing guidance, insight and helpful assistance along your journey to success.

I encourage you to learn more about these plans here on our newly redesigned website and download the brochure to better understand the details of each plan. Our account managers will be reaching out to you this spring to discuss the plans and answer any questions you may have. It’s the next step on our journey to CX excellence, and I invite you to join us on a plan as we move forward.

Learn more about EMS Success Plans

Jacob McNulty
written by Jacob McNulty, Vice President of Customer Success

As Vice President of Customer Success, Jacob is responsible for helping customers reach their EMS-related goals. Jacob approaches this mission by both optimizing the overall customer journey with EMS Software as well as delivering services and insight that are laser focused on helping customers achieve their objectives with the EMS platform.

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